Introduction
Thank you for shopping at www.ybeta.xyz (“we,” “us,” or “our”). We strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied, we’re here to help and please contact Customer Service via email [email protected]. Please carefully read our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.
1. Returns
1.1 Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• Original Condition: The item must be unused, unworn, and in the same condition as when you received it.
• Original Packaging: The item must be returned in its original packaging, with all tags, labels, and accessories included.
• Proof of Purchase: A receipt or proof of purchase is required to complete the return.
1.2 Timeframe for Returns
You have 7 days from the date you received the item to initiate a return. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
1.3 Non-Returnable Items
Certain types of goods are exempt from being returned, including:
• Perishable items (e.g., food, flowers)
• Downloadable digital products
• Gift cards
• Personalized items or custom-made products
• Intimate or sanitary goods (e.g., underwear, swimwear, personal hygiene items)
• Hazardous materials or flammable liquids/gases
2. Refunds
2.1 Process for Refunds
Once we receive and inspect your returned item, we will notify you by email that we have received your return. We will also notify you of the approval or rejection of your refund.
• Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, items damaged or missing parts not due to our error).
2.2 Late or Missing Refunds
If you haven’t received your refund after the processing time:
• First, check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and send your item to the address provided by our customer support team.
3.1 Exchange Process
• Contact our support team at [email protected] to notify us of the issue.
• If approved, send your item to the address provided by our customer support team.
• Once the returned item is received and inspected, we will send you a replacement or issue store credit.
4. Shipping for Returns
4.1 Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Shipping Times
Depending on your location, the time it may take for your exchanged product to reach you may vary.
4.3 Lost or Damaged Returns
We recommend using a trackable shipping service or purchasing shipping insurance for items over $200. We cannot guarantee that we will receive your returned item.
5. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items or items purchased with promotional discounts cannot be refunded or exchanged.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them of the return.
7. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically for any updates or changes.
8. Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
Email: [email protected]
By using our services and purchasing from ybeta.xyz, you agree to this Refund and Returns Policy.